Guidance on Registration/KYC/Security Deposit
Immediate steps to ensure you have uninterrupted cooking gas supply:
1. Check if your apartment is listed in the South City Gail Subscriber list and complete actions due - click here to check the list
What Should I do if my apartment is not in the list of subscribers
In case you have registered and have a BP number - please check with the GAIL Marketing team if the apartment name is "LmT South City" as there are number of variations seen of the apartment name in the address information (updated based on resident feedback as " &" on the society : https://customer.gailgaspng.com/Home/Home (you would have required to register your BP number and have set the password)
Kindly check by logging in with your BP Number and see if the address has any other apartment name other than the variations listed below
LandT South City Apartments
L and T South City Apartments
L&T SOUTH CITY
L&T SOUTH CITY APARTMENT
L&T SOUTH CITY APARTMENT
L T SOUTH CITY
L&T SOUTH CITY APT
L &T SOUTH CITY
LnT South City
L AND T SOUTH CITY
LT South City
L T SOUTH CITY APARTMENT
L&T South City
L T SOUTH CITY APT
L&T South City Apartments
L & T South City
L T SOUTH CITY APARTMENT
L and T South City
L and T South City Apartment Complex
L&T SOUTHCITY APT
L T SOUTH CITY APT
L and T South City Apartment
L T SOUTH CITY APARTMENT
L&T SOUTH CITY
L T SOUTHCITY
L & T SOUTH CITY APT
L&T South city Apartment.
L&T South City Apartments
L & T South city Apartments
In the scenario that you have not registered for GAIL Gas
The fresh registration process is described here by GAIL GAS: https://gailgas.com/products/application-procedure and https://youtu.be/5faIlx5RX9I?si=iwugi9k0lUPttmFP
The GAIL Gas registration link is : https://customer.gailgaspng.com/registration
Please ensure use the society name as "LnT SOUTH CITY" (as reported by a few residents, special characters such as & are not accepted)
Please note the size restrictions.
Should you be unable to press the send button or face technical issues please email
You can upload property tax, choose "Society Certificate" as the closest option The No Objection document is only for tenants, not for owners and is an optional field.
For tenants, you will need an email from your owner stating that he/she do not have an issue with you taking GAIL Gas connection. Option is to obtain Transfer Voucher Thanks toLakshminarayanan.k B10 for sharing the detailed guide for tenants
KYC updation (Either corrections (including change of ownership), or in the table below it indicates that the "Document Pending" or "Verification Pending")
- There is an option in the PNG Mitra Sahaj by GAIL Gas App to upload documents.
- You can also share correction request along with your KYC documents with GAIL Gas on email
Please ensure you put in the subject exactly as below. For example if your flat number is 1701, C2, South City. The subject line of the email should be
KYC Updation L&T South City 1701C2
--Quote message from GAIL--
Subject : KYC Updation L&T South City Flat#Block#
NAME :
BP No:
CONTACT No :
Alt Mob No (Optional):
EMAIL ID:
Alt Email Id (Optional):
ONE ID PROOF = Aadhar or PAN card or DL or Passport or Voters id
ADDRESS PROOF of the FLAT = Sale deed(1st 5pages & schedule "C' page) or possession letter or electricity bill or BBMP tax paid receipt any one
PLEASE SHARE ABOVE DETAILS & DOCUMENTS TO GAIL EMAIL ID:
Thanks and regards
GAIL Gas Limited
Note: NoC of Legal Owner is required in case Apartment/House is rented/Leased (email saved or printed as pdf )
1. Documents pending means residents have not uploaded their Id proof and Proof of ownership. They have to upload their docs
2. Verification failed means their application has been rejected due to incomplete/wrong docs they have uploaded, they require to upload correct docs
Recommend tenants to register the connection in their name who can take a lpg transfer voucher
2. Security Deposit Payment to GAIL Gas (as per your email ideally 4500Rs or 5500Rs) and Grill Cost of Rs 450 towards SCMC
-Grill Cost
Please ensure you have paid to cover the cost of grill Installed at the base of each building that Controls supply to the entire building (Rs 450 per flat) and ensure you have filled the same in the register at the helpdesk. Some people have not shared the flat#, or, the same has not been reflected in the bank Statement, and hence, are requested to fill and sign the sheet at the helpdesk. This is to enable reconciliation of payments to be marked against flats,
- subscribers are requested to make an entry of the transaction (UTR reference# or bank transfer reference) at the South City Helpdesk
- There are 15 transactions where the flat number has not come through in the transaction, those who have made a payment are requested to kindly visit the south city helpdesk, share the transaction reference and make an entry in the register.
- Security Deposit to GAIL Gas:
To pay the security deposit you can use the GAIL Gas link as per the screenshot below, at the time of commissioing in your apartment
https://customer.gailgaspng.com/online/billpay
In the drop down choose security deposit for the amount you can refer to the table below
Our resident Gana sir found this work around. Some residents reported that the security deposit payment page was hitting errors. Gana sir found that when he switched from using Airtel Broadband WIFI to Mobile internet the system worked. Request residents to try this out.
You should have received your BP number by SMS on the registered number. Incase you have not received the same and cannot find your apartment in the list below or in the GAIL page as per sceenshot above, you could email
2. Once point 1 is complete please fill in this form to queue your request for GAIL Gas meter/pipeline installation via this google form or at the Security desk of your block (Google form preferred)
3. Should you have altered or damaged the GAIL equipement/pipe / meter due to renovation / stay- that needs attention, please email