Dear South City Residents,

SCMC is happy to inform you all that the Property Management Office of JLL and the 24 by 7 one-stop help desk for handling all your complaints/ suggestions are fully operational in the ground floor of the Old Club House, at the Old Billiards Room next to the NWC Clinic.

Please find attached the soft copies of three documents:

 i) The help desk leaflet detailing the procedure for all of us to follow.. Once the system stabilizes, we will deliver one hard copy printed on thick chart paper to each apartment. Please call the help desk for any of your needs. If the issues are unresolved,  please follow the escalation sequence mentioned therein.

ii) The draft list of minor repairs within an apartment which is part of JLL's internal maintenance service, which will be revised based on experience and feedback. This will save each apartment a lot of hazzles and a little bit of money, apart from improving security.

iii) Now onward, SCMC will monitor performance through a Daily Management Report (DMR) submitted by JLL's property manager. We are happy to attach a sample copy of the DMR for 19/7 [CLICK HERE - LOGIN REQUIRED FOR ACCESS]. Please do send in your suggestions. We are working with JLL on detailed reports on Housekeeping/ Security/ SLAs for each block etc.

SCMC is also happy to inform the community that as of  noon   today, 1760 out of 1998 apartments have paid their ad-hoc maintenance charges, representing a compliance rate of some 88%.

We hope to improve the garbage clearance process in the next few days and close down the temporary garbage yard and disinfect that place.. 

We thank the community for the support and patience.

Regards

R. Rajagopalan

For SCMC